This is a known issue affecting vCloud Director 9.5.0.2, 9.5.0.3 and 9.7
This issue is resolved in 9.5.0.4, 9.7.0.1 and 10.x.
Workaround:
To workaround the issue you will need to use one of the options below:
- Using either Internet Explorer or Edge browser
- Use the HTML5 Standalone VMRC console
- For Windows based machines use the on screen keyboard to send Ctrl+Alt+Delete input to the Guest OS