Host experiences PF Exception 14 with bnx2x_netq_free_rx_queue_single in backtrace
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Host experiences PF Exception 14 with bnx2x_netq_free_rx_queue_single in backtrace

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Article ID: 318786

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • ESXi 6.x host experiences a PSOD similar to the following:
2018-02-06T05:36:51.725Z cpu6:33576)@BlueScreen: #PF Exception 14 in world 33576:helper38-9 IP 0x41800620cbd3 addr 0x0
PTEs:0x3e0536a027;0x29163f4027;0x0;
2018-02-06T05:36:51.725Z cpu6:33576)Code start: 0x418005a00000 VMK uptime: 110:06:09:58.197
2018-02-06T05:36:51.725Z cpu6:33576)0x4123cca1da30:[0x41800620cbd3][email protected]#9.2.2.0+0xdf stack:
2018-02-06T05:36:51.726Z cpu6:33576)0x4123cca1db70:[0x41800620cd04][email protected]#9.2.2.0+0x34 stack: 0x4123
2018-02-06T05:36:51.726Z cpu6:33576)0x4123cca1dbb0:[0x41800620e7cd][email protected]#9.2.2.0+0x1ad stack:
2018-02-06T05:36:51.726Z cpu6:33576)0x4123cca1dd30:[0x4180061f5946][email protected]#9.2.2.0+0x1c6 stack: 0x412300000
2018-02-06T05:36:51.727Z cpu6:33576)0x4123cca1dda0:[0x4180061d95be][email protected]#9.2.2.0+0x332 stack: 0x41000e8940a
2018-02-06T05:36:51.727Z cpu6:33576)0x4123cca1de90:[0x4180061f8b8d][email protected]#9.2.2.0+0x5e5 stack: 0x410adda0c
2018-02-06T05:36:51.727Z cpu6:33576)0x4123cca1df30:[0x418006117196][email protected]#9.2+0xde stack: 0x0
2018-02-06T05:36:51.728Z cpu6:33576)0x4123cca1dfd0:[0x418005a61a4a]helpFunc@vmkernel#nover+0xa96 stack: 0x0
2018-02-06T05:36:51.728Z cpu6:33576)0x4123cca1dff0:[0x418005c57a4a]CpuSched_StartWorld@vmkernel#nover+0xfa stack: 0x0
2018-02-06T05:36:51.731Z cpu6:33576)base fs=0x0 gs=0x418041800000 Kgs=0x0
  • Host is running the bnx2x driver version 2.713.30.v60.5 or below.


Environment

VMware vSphere ESXi 6.0
VMware vSphere ESXi 6.5
VMware vSphere ESXi 6.7
VMware vSphere ESXi 5.5

Cause

This is a known issue (memory leak) in the bnx2x driver.

Resolution

This issue has been resolved in the bnx2x driver version bnx2x-2.713.30.v60.8 available at VMware Downloads.