Downloading logs from multiple NSX Controllers simultaneously in VMware NSX for vSphere fails with the error: 404 Not Found
search cancel

Downloading logs from multiple NSX Controllers simultaneously in VMware NSX for vSphere fails with the error: 404 Not Found

book

Article ID: 318841

calendar_today

Updated On:

Products

VMware NSX Networking

Issue/Introduction

Symptoms:


Environment

VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.3.x
VMware NSX for vSphere 6.1.x
VMware NSX for vSphere 6.0.x

Cause

When you click the download button, the NSX Manager starts downloading the NSX controller log and acquires the lock. This issue occurs because the lock is on hold until the download completes.

Resolution

This issue is resolved in VMware NSX for vSphere 6.3.0, available at VMware Downloads.

To work around the issue if you do not want to upgrade, download one NSX Controller log at a time. Once the first one completes, start downloading the other.

Additional Information

To be alerted when this document is updated, click the Subscribe to Article link in the Actions box. Collecting diagnostic information for VMware NSX for vSphere 6.x