ESXi 5.x with E1000e adapter fails with purple diagnostic screen
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ESXi 5.x with E1000e adapter fails with purple diagnostic screen


Article ID: 317627


Updated On:


VMware vSphere ESXi


You must apply the patch provided by VMware on the ESXi host to resolve this issue.

  • The ESXi 5.x host with a virtual machine that uses an E1000e adapter fails with a purple diagnostic screen (PSOD).
  • You see the backtrace:

    @BlueScreen: #PF Exception 14 in world wwww:WorldName IP 0xnnnnnnnn addr 0x0
    0xnnnnnnnn:[0xnnnnnnnn]E1000PollRxRing@vmkernel#nover+ 0xdb9


This issue is resolved in:
Note: Ensure to update VMware Tools immediately after updating the ESXi host version.
To work around this issue if you do not want to upgrade, use one of these options:
  • Use the VMXNET3 virtual adapter and reduce the usage of the E1000e series adapter. For more information on adding or modifying a virtual machines virtual network interfaces, see Change the Virtual Network Adapter (NIC) Configuration in the vSphere Web Client section in the vSphere Virtual Machine Administration Guide.
  • In virtual machines that use the E1000e adapter, disable RSS or configure the RSS multiple rx queue to 1 in the guest operating system.
  • To enable or disable TCP Chimney Offload on Windows, follow these steps:
    • Open Device Manager.
    • Under Network Adapters, double-click the network adapter that you want.
    • On the Advanced tab, click Enabled or Disabled in the box next to the TCP offload entry. 
Note Different manufacturers may use different terms to describe TCP Chimney Offload on the Advanced properties page of the network adapter.

Additional Information


Choosing a network adapter for your virtual machine
Manually configuring a virtual machine to use the e1000 network adapter driver
How to download patches in Customer Connect
“esxcli software vib” commands to patch an ESXi 5.x/6.x host
VMware ESXi 5.x host experiences a purple diagnostic screen mentioning E1000PollRxRing, E1000DevRx and Net_AcceptRxList
使用 E1000e 适配器的 ESXi 5.x 出现故障并显示紫色诊断屏幕
Error con pantalla de diagnóstico púrpura de ESXi 5.x con el adaptador E1000e
ESXi 5.x mit dem E1000e-Adapter fällt mit violettem Diagnosebildschirm aus
How to identify the E1000e network adapter on virtual machines
E1000e アダプタを持つ ESXi 5.x が紫色の診断画面で失敗する