vCenter Server Appliance Web interface does not work in Firefox 14 or later
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vCenter Server Appliance Web interface does not work in Firefox 14 or later

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Article ID: 338099

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

This issue occurs because the Firefox XML parsing behavior has changed in Firefox 14 and later. In Firefox 14 or later the Administration, Services, and Storage tabs do not appear in the vCenter Server Appliance Web interface. The Admin page appears, but is blank. This prevents configuration of the Active Directory membership and other settings.


Environment

VMware vCenter Server Appliance 5.0.x

Resolution

This is a known issue in vCenter Server Appliance 5.0, vCenter Server Appliance 5.0 Update 1, vCenter Server Appliance 5.0 Update 1b, vCenter Server Appliance 5.0 Update 2, vCenter Server Appliance 5.1, vCenter Server Appliance 5.1.0a, and vCenter Server Appliance 5.1.0b.
To resolve this issue, run the vami-ui-firefox.sh script and clear the browser's cache.
To run the vami-ui-firefox.sh script and clear the browser's cache:
  1. Download the vami-ui-firefox.sh.gz file attached to this article.
  2. Extract the script into a directory on the vCenter Server Appliance.
  3. Run the vami-ui-firefox.sh script on the vCenter Server Appliance from the directory it was extracted to.

    bash vami-ui-firefox.sh

  4. Clear the Firefox browser's cache in your vSphere Client system and then open the vCenter Server Appliance Web interface.
Note: If the script fails to run, edit the script file and remove the extra carriage returns. For more information on editing files in Linux, see Common Linux-based operating system operations (1022050).

Alternatively, use another supported browser or use the Firefox Extended Support Release, which is based on Firefox 10. To download the Firefox Extended Support Release, see the Mozilla Download Center.
Note: The preceding link was correct as of October 4th, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link.

Attachments

vami-ui-firefox.sh.gz get_app