Troubleshooting Single Sign On (SSO) issues in vCenter Server 5.1
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Troubleshooting Single Sign On (SSO) issues in vCenter Server 5.1


Article ID: 305668


Updated On:


VMware vCenter Server


This document guides you through the process of troubleshooting issues with the VMware Single Sign On (SSO) service that is included as a part of vCenter Server 5.1. It helps you eliminate the common causes for your problem by verifying the scope of the problem as well as providing information on installation and runtime configuration of the service.

You see one of these errors:
  • Configuration of SSO service fails
  • Installation of SSO fails
  • Upgrade of SSO fails
  • SSO service fails to start


VMware vCenter Server 5.1.x


VMware SSO is a new component in vCenter Server 5.1 and handles authentication. For more information, see Comparing behavior of vCenter Single Sign-On with earlier versions of vCenter server (2032135).


Validate that each troubleshooting step below is true for your environment. Each step will provide instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. Not all steps apply to all scenarios. Select the appropriate section to start troubleshooting based on the problem being experienced.
To troubleshoot SSO issues in vCenter Server 5.1, see:
Note: If you issue still persists:

Additional Information

vCenter Server 5.1 における Single Sign On(SSO)の問題のトラブルシューティング
对 vCenter Server 5.1 中的 Single Sign On (SSO) 问题进行故障排除