To convert a physical server to virtual server, the helper virtual machine needs the IP address of the physical server and attempts to get the address via DHCP. This issue occurs if there are no DHCP servers on the physical server's network or if the ports used by Converter are blocked.
To resolve this issue:
- Ensure that a DHCP server is running on the physical server's network.
- Provide a static IP address during the conversion process. In the Conversion wizard, choose to modify the network settings to input a static IP.
- Ensure that the ports required for the conversion process are open between the physical server and ESX hosts/VirtualCenter. For more information, see Required VMware vCenter Converter ports (1010056).