Data recovery services for data not recoverable by VMware Technical Support
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Data recovery services for data not recoverable by VMware Technical Support

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Article ID: 326764

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

VMware does not offer data recovery services. This article provides contact information for data recovery service providers.

Note: VMware does not endorse or recommend any particular third-party utility, nor is this list meant to be exhaustive.

Environment

VMware ESXi
VMware vSAN

Resolution

If VMware Technical Support cannot recover lost or corrupted data, contact any of these service providers:

Note: These organizations charge for their services.  For vSAN customers, Ontrack and DriveSavers are the only external organizations with the ability to recover vSAN data - do not engage any other vendor.

Ontrack Data Recovery


Contact Points:
Global email [email protected] - dedicated to VMware data recovery, and monitored 24/7

Ontrack Toll-free numbers


General Information



DriveSavers VMware Data Recovery Services
Free data recovery assessment for all VMware technologies, including ransomware-affected systems

  • Dedicated email, monitored 24/7 - [email protected]
  • Around-the-clock global support teams available to discuss your unique situation
    • Dedicated International VMware Data Recovery Number:
      • Global: +1-800-715-3598
    • Headquarters
      • North America: +1-800-440-1904
    • International: +1-888-440-2404
      • Australia: +61 (2) 4063 0812
      • Canada: (437) 266-8341
      • Japan: +61 (2) 4063 0812
      • Mexico: +52 (6) 6445 20110
      • United Kingdom: +44 (20) 3048 5486

All system types: vSAN , vSphere , vCloud , ESXi , VMDK , RAID , VVols , and more.
All data loss scenarios: Reformatted , corrupted , deleted , failed , ransomware-affected systems, and more.

 

Dedicated VMware resources  



Gillware Data Recovery



Chronodisk

Additional Information

THE CONTENT OF THIS ARTICLE IS PROVIDED "AS-IS," AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VMWARE DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS CONTENT, INCLUDING THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR MERCHANTABILITY, OR THEIR NON-INFRINGEMENT. VMWARE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS CONTENT, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF VMWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Notes:

  • Before engaging third-party recovery vendors, for increased chances of a successful data recovery:
     
    • Do not install recovery software on the volume from which you are trying to recover.
    • Do not write any recovered data or anything else to the volume from which you are trying to recover data.
    • Do not allow any usage of the volume from which you are trying to recover and take it offline (unmount).
    • Do not work with the only copy of your data/volume/VMDK file. Always take a backup/image and keep it safe in case of further escalation.
    • Do not re-initialize or reformat the problematic volume. This does not bring the data back and will only increase the severity of data loss.
    • Do not rebuild the problematic RAID system unless you have all member drives imaged for further escalation or you have a backup.
    • Do not force fail RAID member drives online until you have all member drives imaged for further escalation.
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