VMware Tools installation fails with Error 1722
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VMware Tools installation fails with Error 1722

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Article ID: 339378

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:
  • VMware Tools installation fails on a Windows 2003 virtual machine.
  • You see the error:

    Error 1722: There is a problem with Windows Installer Package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.
     
  • The Event Viewer event logs display the error:
     
    Action VM_RegisterVCBSnapshotProviderService, location:
    C:\WINDOWS\Installer\MSI67.temp, command: -register "C:\Program Files\VMware\VMware Tools\Drivers\vss\VCBSnapshotProvider.dll" "VMware Snapshot Provider" "vmvss" "VMware Snapshot Provider"


Environment

VMware ESX 4.0.x
VMware ESX Server 3.0.x
VMware ESX Server 3.5.x

Resolution

Note: Ensure you have a working backup of the VM before following the steps below

To fix a VMware Tools installation on Windows 2003:

  1. Follow the instructions in the Microsoft Knowledge Base article 301919.

    Note: The preceding link was correct as of May 13, 2013. If you find the link is broken, provide feedback and a VMware employee will update the link.
     
  2. In Windows Services (services.msc), ensure that the following services are enabled. If they are not enabled, enable them.
    • COM+ System Application
    • Distributed Transaction Coordinator
  3. Try the installation again.

If the above steps do not resolve the issue:

  1. Download Orca (PSDK.exe). For more information, see Microsoft Windows SDK for Windows 7 and .NET Framework 3.5 SP1 or contact Microsoft Support

  2. Double-click the Orca.msi file in the \Microsoft SDK\bin folder to install the Orca editor.
  3. Click Start > Programs > Orca.
  4. In the virtual machine, click Install VMware Tools but do not follow the wizard.
  5. Explore the VMware Tools CD mounted on the guest.
  6. Open the VMware Tools.msi file.
  7. Choose Binary on left pane and double click the comreg.exe data column on the right pane.
  8. Click Write to Binary file, browse to C:\, and click OK to save the comreg.exe file to C:\.
  9. Open a command prompt and run the following command:

    C:\comreg.exe -register "C:\Program Files\VMware\VMware Tools\Drivers\vss\VCBSnapshotProvider.dll" "VMware Snapshot Provider" "vmvss" "VMware Snapshot Provider"
     
  10. Try the VMware Tools installation again.


Additional Information

 


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