Mouse not working after installing VMware Tools in converted virtual machine

Products

• VMware Desktop Hypervisor

Issue/Introduction

• Your mouse stops working in a converted Windows virtual machine after installing VMware Tools.
• VMware Tools is causing a conflict with mouse drivers.
• You are using a converted Internet Explorer Application Compatibility VPC Image.

Environment

VMware Fusion 2.x
VMware Fusion Pro 10.x
VMware Fusion Pro 8.x
VMware Fusion 5.x
VMware Fusion 4.x
VMware Fusion 8.x
VMware Fusion 3.x
VMware Fusion 10.x
VMware Fusion 7.x
VMware Fusion 6.x

Resolution

If the mouse is not working inside a converted virtual machine, you should remove the third-party mouse drivers (ideally before you convert the virtual machine), including Virtual PC drivers.

 

If it's not possible to remove the third-party drivers, you can customize your installation of VMware Tools to avoid installing the mouse driver. To do so:

1. Launch Fusion.
2. Go to Virtual Machine > Install VMware Tools. For more information on installing Tools, see Uninstalling and manually installing VMware Tools in VMware Fusion (1014522).
3. This takes you to the installation wizard.
4. Select Custom Installation.
5. Deselect Mouse Driver from VMware device drivers.
6. Follow the screen for installation.
7. Reboot the virtual machine. The mouse now functions properly.

If you still cannot get your mouse to work, see Fixing a mouse or keyboard that is not working or is slow to respond in a Fusion virtual machine (1027805).

Additional Information

Mouse and Keyboard does not function in Virtual Machine after upgrading to macOS Catalina 10.15.x