How to change online help to local help file ?

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

In ITCM GUI, Help button is pointing to online help link :

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/release-information-14-0.html

How to change this if machine with DSM Explorer has no internet access ?

Environment

CA ITCM 14.5
IIS (Internet Information Services) is installed.

Resolution

1.  On https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-5.html, click on PDF link to download the documentation in a PDF file.
   
   You should get a file like: ca-client-automation-14-5.pdf
   
   
2.  On Domain Manager ITCM, create a directory ITCM under c:\inetpub\wwwroot. And copy the file ca-client-automation-14-5.pdf inside
   
   
3. Create the file index.htm containing this line:
   
   <iframe src="ca-client-automation-14-5.pdf" height=100% width=100% />
   
   
   
   
4. Open regedit and export the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates in a file. (ex: ca.reg)
   Do a copy of ca.reg to keep of backup of original registry keys.
   
   
5. Open the file ca.reg with notepad (or another text editor) and replace the string :
   
   https://docops.ca.com/rest/ca/product/latest/topic
   
   by
   
   http://localhost/ITCM/index.htm
   
   and click on Replace All
   
   
6. Save the file ca.reg and double click on it to import it.
   
   
7. Open DSM Explorer and check if it works.
   When Help button is pressed, Internet Browser is opened with the local PDF file:

Remark:
This solution could also be applied on a remote Explorer ITCM.
Do step 4 to 6. And in step 5, change localhost by the hostname of DSM Manager