Migration of automic.com Digital Platforms - Component & Marketplace Downloads - Automic Automation
Article ID: 451820
Updated On:
Products
Issue/Introduction
Broadcom is consolidating the automic.com websites — specifically the Automic Download, Documentation, and Automation Marketplace sites — onto Broadcom's primary support platforms. This transition provides customers a single, unified location for accessing product resources instead of separate Automic-branded sites.
As part of this migration:
- downloads.automic.com (product and component downloads) is moving to the Broadcom Support Portal.
- marketplace.automic.com (action packs, integrations, and plugin extensions) is moving to the Broadcom Support Portal.
- Docker images previously hosted on gcr.io are now hosted at packages.broadcom.com.
This knowledge article describes on how the new downloads would look like for Individual components and Marketplace solutions (Downloads > Component & Marketplace Downloads)
Resolution
Component & Marketplace Downloads
- Log in to the Broadcom Support Portal using your Broadcom Support ID (existing Broadcom credentials).
- If you are already logged in, you may be taken to a screen that does not have a menu on the left-hand side. In this case, click on the dropdown menu that is directly left of your name (in the upper right side of the screen) & choose Enterprise Software.
- Navigate to My Downloads on the left side --> In the “Search Product Name” textbox, type in Automic Automation and click on the “Show Results” button
- As shown in the screen below, you will have Products & Solutions on the top menu — Solutions is where you go for individual component downloads, including Marketplace solutions.
- Click on Solutions, You may see a long list of items show up in the results or only one. To filter to specific products if needed, in the “Search by Release” textbox type in “Automic” or “Automic –” (note that this is an m-dash, not a regular dash). The list will automatically update with the “release” you are entitled to.
- Click on the resulting release and there will be supported versions of the product that show up below, Choose the version you would like to download to proceed further.
- There will be a number of “Solution” links. If the desired components are already on the screen, click that link or download that component using one of the two icons next to it to download via HTTPS or FTPS. Alternatively, use the “-- Select Components --“ and choose the desired option from there. For Automic Automation specific components, choose “AUTOMATION ENGINE” and click the “Search” button
- On the resulting screen, there will be links to Solution: [Product] [Version]. Click on the desired Solution link (note that some Solution links like hotfixes may not have all components included).
- The resulting page will have the below sections in the same order ( You have to scroll down to navigate through each section detailed below to arrive at Solution Downloads)
- Solution Details - Details for the full solution
- Solution Description - It shows all the components that are included in the full solution
- Release Notes - This will have the enhancements introduced and the Support cases which were resolved (bug fixes)
- Solution Downloads - This is where you will find individual components (You can download individual files or use the check-box the download multiple files at a given time click on the HTTPS Downloads (left icon) or Secure FTPS Download (right icon) icon next to them)
Marketplace/Integration Agents : Within the same Solutions page user the “-- Select Components --" option to choose from the various options available for Action Packs /Integration Agents / RA Agents etc (previously hosted within Marketplace)
Note: Only Broadcom Supported Integration and marketplace solutions are migrated to the new portal.
Availability of Versions
The Broadcom Support Portal makes available the latest Service Pack for each currently supported major release — 26.0.0 and 24.4.5.
Customers are strongly encouraged to remain current on these latest releases. Staying up to date ensures access to the most recent security fixes, defect resolutions, and product improvements.
Requests for an older or more specific version must be directed to Broadcom Support.
For a visual walkthrough of these steps, please review the video linked below:
https://players.brightcove.net/6415810555001/JwzlD6Q6T_default/index.html?videoId=6403398728112
Additional Information
For other migration related details. please see: Migration of automic.com Digital Platforms - Downloads & Documentation
Additional detail is available in the Broadcom Product Support Notification (ID 38048): https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/CriticalAlerts/0/38048
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