Approval requests may disappear from the approver's inbox when a new request is executed immediately after canceling a request for the same deployment in Aria Automation
Article ID: 428544
Updated On:
Products
Issue/Introduction
In an Aria Automation environment, after issuing a request for a deployment such as a virtual machine, if you cancel it and immediately issue a new request for the same deployment, the following issue may occur:
- The new approval request temporarily appears in the approver's inbox but disappears before the approval deadline, making it impossible to perform the approval operation.
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No explicit errors are output in the Aria Automation logs, and the new request status remains APPROVAL_PENDING.
Environment
VMware Aria Automation 8.x
Cause
This issue may rarely occur due to an internal system conflict between a "delayed cancellation process" and a "new request" for the same deployment.
When canceling a request that was not processed normally due to a misconfigured approval policy or authentication error, the internal processing may take time and the process may get stuck in the background. If a new request is executed for the same deployment before this process is complete, the new approval request is initially created normally and displayed in the inbox.
However, when the delayed cancellation process subsequently completes, because the target is the same deployment, the newly created valid approval request may also be canceled. As a result, the approval request temporarily displayed in the inbox disappears.
Resolution
- To prevent the initial request from getting stuck, verify that the approval policy is correctly configured to match the environment requirements.
Note: If the initial request is processed normally or fails immediately, this conflict will not occur. - If the issue has already occurred, the internally delayed cancellation process is already complete, so execute the request against the target deployment again.
Additional Information
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