Powering on a Windows Server 2008 VM fails with the error "win2k8 os type is not one of supported types" in VMware Cloud Director 10.6

Products

• VMware Cloud Director

Issue/Introduction

• When attempting to power on a Windows Server 2008 VM with Guest Customization enabled, the operation fails with the following error

[ ########-####-####-####-############ ] Unable to create deployment package.
 - Failed to execute process [/opt/vmware/vcloud-director/deployPkg/deployPkg]. Standard Output: Logging in /tmp/vmware-imc/deploypkg-#######-####-####-####-####.log

Standard Error: Deployment failed. Runtime error: win2k8 os type is not one of supported types.. Log can be found at: /tmp/vmware-imc/deploypkg-#######-####-####-####-####.log

• /tmp/vmware-imc/deploypkg-#######-####-####-####-####.log contains entries similar to:

[YYYY-mm-ddTHH:MM:SS:                              :   INFO]
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
  DeployPkg log started by vcloud
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
[YYYY-mm-ddTHH:MM:SS:              GuestCustPkgTool:   INFO] Parsing arguments...
[YYYY-mm-ddTHH:MM:SS:                              :  ERROR] runtime_error: win2k8 os type is not one of supported types.
[YYYY-mm-ddTHH:MM:SS:                              :   INFO] deployPkg exiting.

 

Environment

VMware Cloud Director 10.6

Cause

As documented in the VMware Cloud Director 10.6 Release Notes, guest customization for Windows Vista and Windows Server 2008 SP1 and earlier is no longer supported starting with VCD 10.6.

Resolution

To avoid the power-on failure, disable Guest Customization with the following steps:

1. Navigate to the affected VM in VCD tenant portal.
2. Go to Guest OS Customization > EDIT
3. Uncheck the Enable guest customization option.
4. Click SAVE.
5. Power on the VM
6. Perform any necessary configuration changes manually from within the Guest OS