In ConnectAll pagination goes with Infinite loop in Clarity adapter.

Products

• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

Post deployment of version 4.0.0.1 the CPU is spiking and leading to frequent service restarts. On further digging it is observed that some of the automation is leading to infinite loop threads while reading for modified records causing CPU spike.

Environment

4.0.0.1

Cause

DE178947

Resolution

Steps to Reproduce: 

1. Create an automation between Clarity and any other adapter

2. Make sure BatchProcessing flag is disabled in the automation

3. Modify large number of records on Clarity (say 1000) to get qualified in the poll

4. Trigger Sync

5. Observe Infinite looping of threads in Core process

Expected Results: 

• Infinite looping should not happen and records should be processed as expected

Actual Results:

• Threads run into infinite looping causing CPU spikes