Replication Failures in VLCR Post AWS Outage

Products

• VMware Live Recovery

Issue/Introduction

An administrator might see similar symptoms :

• Connectors not showing Connector version and OS version details.
• VM connectors flapping between unknown and good state
  
• Cloud file system #### is running low on internal storage. This might result in downtime. Contact support.
  
• The last snapshot of protection group ### failed because it did not include any VMs.
• Orchestrator and SCFS are on the same network and the connector to SCFS is unreachable. (Refer to the screenshot example below.)
  

 

Environment

VMware Live Recovery 7.27.6.0

Cause

This is a known issue where the connector fails to restore connectivity to Scale-Out Cloud File System (SCFS) after the max attempts due to the AWS outage in US-EAST-1 region that occurred on 10/20/2025.

Resolution

Note: This issue only affects us-east-1 region. This does not apply to deployments in any other region

Restarting the Ethernet port on SCFS resolves this issue.

Please open a support case with Broadcom support to have the ethernet port restarted to restore connectivity with below information 

• Bundle Support ID
• Run the command support remote-access enable on all connectors
• Run drc network test on all connectors and capture a screenshot
• If using Direct Connect/Transit connect, capture a screenshot of the BGP status or the transit connect status.