NSX System Overview Not Loading

Products

• VMware NSX

Issue/Introduction

When logging into the NSX Manager UI and going to System, there are error messages reporting: "Failed to get report - An unknown error has occurred."

Environment

VMware NSX

Cause

Synchronization issues have occurred, which is preventing the NSX Managers from being able to successful load information in the UI. 

Resolution

Perform a resynchronization job to ensure all NSX Managers have the most recent data by performing the process below:

• Log into an SSH session to the NSX Manager that is the current VIP owner
  • For environments that are not Federated NSX (please refer to Understanding NSX Federation for more details on Federation environments): start search resync all.
  • For environments that are Federated NSX: start search resync global-manager and start search resync all.

If the above commands don't resolve the issue, then perform a reboot of all NSX Managers one at a time to trigger resynchronization. 

If both processes above do not resolve the issue, please open a case with Broadcom Support, referring to this KB and upload the following data:

• NSX Manager logs
• ESXi host logs that house the NSX Manager VMs
• Screenshots of the error messages