[VMC] HCX Cloud Manager failed to upgrade

Products

• VMware Cloud on AWS
• VMware HCX

Issue/Introduction

Attempt to upgrade HCX Cloud Manager in VMware Cloud on AWS from VMC console result in the below error:-

• HCX Cloud Manager failed to upgrade on this SDDC. Please try again later. If the issue persists, please reach out to Broadcom for support

Environment

• VMware Cloud on AWS
• VMware HCX

Cause

Backend integration issues between HCX and VMC

Resolution

Open a support case with Broadcom Support with the following details:-

• SDDC ID
• Current HCX Connector (On-prem) version
• Current HCX Cloud version
• Target Connector Connector (On-prem) version
• Target HCX Cloud version
• Screenshot of the error seen
• HAR file collected while replicating the issue

Additional Information

Upgrade HCX for VMware Cloud on AWS