In ConnectAll records are not synching from Jira cloud instance after API removal from Jira cloud after deprecation.

Products

• ConnectAll On-Prem

Issue/Introduction

Steps to Reproduce: 

• Create a new bidirectional automation between Jira Cloud and SNOW.
• Configure basic mapping.
• Sync record from Jira cloud to SNOW.

 

Expected Results: 

• Records should sync from Jira to SNOW.

Actual Results:

• Records are not synching Jira to SNOW and throwing below error.

DEBUG 2025-09-02 17:59:11,874 [Automation_Name |Automation_Name_1756835940042 | | {Incident Management}][(connectall-flows) thread #115979 - Split] com.go2group.connectall.JiraRestConnector: Response : {"errorMessages":["The requested API has been removed. Please migrate to the /rest/api/3/search/jql API. 

ERROR 2025-09-02 17:59:11,874 [Automation_Name |Automation_Name_1756835940042 | | {Incident Management}][(connectall-flows) thread #115979 - Split] com.go2group.connectall.JiraRestConnector: Exception occurred in fetching the records by query : {"errorMessages":["The requested API has been removed. 

ERROR 2025-09-02 17:59:11,874 [Automation_Name | Automation_Name_1756835940042 | | {Incident Management}][(connectall-flows) thread #115979 - Split] com.go2group.connectall.JiraRestConnector: Exception in getting modified records

java.lang.Exception: Exception occurred in fetching the records by query : {"errorMessages":["The requested API has been removed. Please migrate to the /rest/api/3/search/jql API.

Environment

3.9.0

Cause

DE175313

Resolution

Resolved in Hot-Fix 3.9.0.3