How to run Remote Engineer on NFA Linux Server - NFA CARE Files

Products

• Network Observability
• Network Flow Analysis

Issue/Introduction

We're having trouble running Remote Engineer on our Linux Harvester.  Is there helfpul instructions?

Resolution

1.  In order to run the Remote Engineer in Linux, you'll want to naviagate to the correct folder.  With a typical installation, its usually found here:

/opt/CA/NFA/Tools/RemoteEngineer/

2.  The go ahead and run the script to perform the dianostic.  We recommend running this as a super users:

sudo ./RemoteEngineerCLI.sh  diagnostic

*Although usually not used, additional actions available are:

checkup - Run a quick checkup.
diagnostic - Run a full diagnostic.
create-case - Create a new support case.
update-case - Update an existing support case.
update-info - Update product information on jive community page.

3.  Results can be found in the /diagnostic_results/ folder.

tar -czvf NFA-care.tar.gz /opt/CA/NFA/Tools/RemoteEngineer/diagnostics_results/

4. Provide the tarball file to support for review

Additional Information

Note there is a Windows version of the procedure which can be found here:

How to run Remote Engineer on NFA Windows Server:
https://knowledge.broadcom.com/external/article?articleNumber=212042 

Encountering library error while generating CARE on Linux server, refer to libnsl.so.1: cannot open shared object file: No such file or directory