Aria Operations UI performs a logoff/logout even when actively working in the UI

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

• UI performs a logoff/logout even if actively working in the UI.
• Clicking on Aria Operations dashboard signs out from the UI after a few minutes.
• No changes have been performed in the Session Inactivity Timeout settings under Administration > Global Settings > System Settings
• Any Clicks on Aria Operations Portal prompts back to login screen
• Aria Operations logs you off after 5 minutes when the Session Inactivity Timeout is set for 30 minutes (or more)
• Users report that Aria Operations is "kicking them out" after a few minutes of use causing them to have to constantly sign in while working.

Environment

Aria Operations 8.x

Cause

The Aria Operations custom web SSL certificate has expired.

Resolution

Complete one of the following options:

Reload the default certificate in Aria Operations.

Generate a new custom certificate for Aria Operations.

Additional Information

Review the following document after confirming the web SSL certificate has not expired for other possible reasons:

Aria Operations UI User session is timed out prior to the configured Session Inactivity Timeout