Jira Orphan Management not functioning properly in ConnectALL

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

When working with Orphan Management, records deleted in Jira are not being caught by ConnectALL. There isn't an 'Orphan Failed' message in the Activity Monitor; it isn't being synced at all.

Logs show the following exception:

ERROR YYYY-MM-dd hh:mm:ss,zzz [-########## | SampleAutomation | ## | ### | {}][(orphan-flows) thread ### - JmsConsumer[findOrphanQ]] com.connectall.orphan.InflightRecordsProcessor: Error in processing Orphan Inflight Records

java.lang.Exception: Exception occurred in fetching the records by query : {"errorMessages":["Issue does not exist or you do not have permission to see it."],"warningMessages":[]}

        at com.go2group.connectall.jira.JiraRestConnector.getModifiedRecordsByQuery(JiraRestConnector.java:771) ~[Connectors-3.8.2.jar!/:3.8.2]

        at com.go2group.connectall.model.transformer.jira.rest.JiraRestConnectionManager.getModifiedRecords(JiraRestConnectionManager.java:1237) ~[Connectors-3.8.2.jar!/:3.8.2]

        at com.go2group.connectall.model.transformer.jira.rest.JiraRestConnectionManager.getModifiedRecords(JiraRestConnectionManager.java:1100) ~[Connectors-3.8.2.jar!/:3.8.2]

        at com.go2group.connectall.model.api.AbstractConnectionManager.iGetModifiedRecordsList(AbstractConnectionManager.java:315) ~[connectall-service-3.8.2.jar!/:3.8.2]

        at com.go2group.connectall.orphan.OrphanCapability.getOrphanRecords(OrphanCapability.java:301) ~[ConnectModel-3.8.2.jar!/:3.8.2]

        at com.go2group.connectall.model.api.AbstractConnectionManager.iGetOrphanRecords(AbstractConnectionManager.java:737) ~[connectall-service-3.8.2.jar!/:3.8.2]

        at com.connectall.orphan.InflightRecordsProcessor.identifyOrphansAndUpdateStatus(InflightRecordsProcessor.java:231) ~[classes!/:3.8.2]

        at com.connectall.orphan.InflightRecordsProcessor.processInflightRecords(InflightRecordsProcessor.java:121) ~[classes!/:3.8.2]

        at com.connectall.orphan.InflightRecordsProcessor.processInflightRecords(InflightRecordsProcessor.java:74) ~[classes!/:3.8.2]

        at com.connectall.orphan.transformer.OrphanTransformer.processInflightRecords(OrphanTransformer.java:45) ~[classes!/:3.8.2]

        [...]

Cause

DE173856

Resolution

Upgrade to ConnectALL version 3.9.0.3 or higher.