OVA or OVF Import using the web client fails with an error "Provider method implementation threw unexpected exception: com.vmware.vapi.std.errors.Unauthorized: Unauthorized"

Products

• VMware vCenter Server

Issue/Introduction

• Import of OVA or OVF using the web client in vCenter fails with an error:

  Provider method implementation threw unexpected exception: com.vmware.vapi.std.errors.Unauthorized: Unauthorized.

• The same OVA or OVF can be deployed successfully using the ESXi host client 

• In /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log in vCenter we see the below events :

  [INFO ] io-127.0.0.1-5090-exec-19207 70768460 125660 201506 c.v.v.c.p.impl.ProvisioningResourcePoolMutationProvider Initiate deployment of template on resource pool. template = file:///VMware-vRealize-Log-Insight-8.18.3.0-24515748.ovf

• In /var/log/vmware/vpxd/vpxd.log in vCenter we see the below events :

  [WARN ] io-127.0.0.1-5090-exec-19199 70768484 125660 201506 c.v. vsphere. client. provisioning. ovf. impl. OvfDeployServiceImplwaitForSession : reached terminastate ERROR while waiting for IMPORT FILE TRANSFER
  
  [ERROR] io-127.0.0.1-5090-exec-19199 ####### ###### ###### c. v. vsphere. client . provisioning. ovf. impl. OvfDeployService Impl
  OVF import session entered ERRORstate. com. vmware. vsphere. client . provisioning.ovf.OvfSessionError: Provider method implementation threw unexpected exception: com. vmware. vapi. std. errors. Unauthorized: Unauthorized (com.vmware . vapi . std. errors. unauthorized) => {
  messages = [LocalizableMessage (com. vmware. vapi. std. localizable_message) => {
  id = vapi. security. authorization. invalid,
  defaultMessage = Unable to authorize user,
  args = [],
  arams = <null>,
  localized = <null>
  
  }],
  
  data = <null>,
  errorType = UNAUTHORIZED
  at com. vmware. vsphere. client .provisioning. ovf. impl. OvfDeployService Impl. deployOvf (OvfDeployServiceImpl. java : 297)
  at sun. reflect. GeneratedMethodAccessor12075. invoke (Unknown Source)

   

Environment

• VMware vCenter Server 7.0.x

• VMware vCenter Server 8.0.x

Cause

This issue is seen in following situations, when.

1. • Machine_SSL certificate has expired
   • STS certificate of the vCenter has expired.
   • An unused trusted root certificate has expired.

Resolution

Mandatory precaution:

In Enhanced Linked Mode (ELM) environment, data consistency is critical. Failure to follow these steps can result in permanent replication divergence.

1. Shutdown All Nodes: Gracefully shut down every vCenter Server within the SSO domain simultaneously.

2. Take Snapshots: Take a snapshot of each node while it is powered off.

   • Note: This ensures that no replication occurs during the snapshot process, preserving a synchronized database state.

3. Power On: Once all snapshots are complete, power on the vCenter Servers.

4. Reversion Policy: Should a rollback be necessary, all nodes must be reverted to these powered-off snapshots to maintain replication integrity.

 

Steps to follow to resolve the issue:

1. 1. Utilize the vCert script to automate the identification and replacement of the Machine_SSL and STS certificates.
      
      
      1. Run Verification:
         1. Execute the vCert script to identify the status of all environment certificates.
         2. Confirm which certificates (Machine_SSL, STS, or both) require immediate renewal.
      2. Execute Renewal:
         1. Use the script to generate and replace the Machine_SSL certificate.
         2. Use the script to rotate/renew the STS (Security Token Service) certificate if expired.
      3. Validate Services: After the script completes, verify that all vCenter services have restarted successfully and the Web Client is accessible. Refer : vCert - expired certificate replacement script
         
         
   2. Expired or untrusted root certificates remaining in the VMware Endpoint Certificate Store (VECS) can cause validation errors during and after renewal. Refer Verify and remove CA Certificates from the TRUSTED_ROOTS store in the VMware Endpoint Certificate Store(VECS)

Additional Information

Japanese KB: vSphere Client を使用した OVA または OVF インポートが、「プロバイダーメソッドの実装で予期しない例外が発生しました: com.vmware.vapi.std.errors.Unauthorized: Unauthorized」というエラーで失敗します