NSX Scheduled backups do not execute at the scheduled time, but manual backups are successful.

Products

• VMware NSX

Issue/Introduction

• NSX is configured to take scheduled backups at a prescribed interval / schedule.
• The interval passes but no new backups are created.
• No error messages appear in the NSX interface or NSX Manager logs.
• Manual backups execute and are successful.

Environment

VMware NSX

Cause

The QuartzSetupServiceImpl service is not running on the service's leader node. Without this service running, no scheduled backups will start.

Resolution

This issue is resolved in VMware NSX 4.2.3.3 and 9.0.2, available at Broadcom downloads.

If you are having difficulty finding and downloading software, please review the Download Broadcom products and software KB.

Workaround

1. 1. Log into any NSX Manager in the cluster as root.
   2. Perform the following two commands to identify which NSX Manager node is the QuartzSetupService Leader:
      • su admin -c get cluster status verbose | grep -E "Leaders\:|QuartzSetupServiceImpl"
      • su admin -c get cluster status | grep <UUID returned in previous command>



   3. Reboot the NSX Manager node associated with that ID.
      • You can also choose to reboot all nodes in the cluster if you wish.
      • The only Manager that must be rebooted is the Node ID specified by the UUID associated with the service QuartzSetupServiceImpl.

Additional Information

If this is not your issue or does not address your issue, please see KB373896 for additional symptoms related to other issues and additional troubleshooting steps.