Error: "The CD drive does not have a valid patch ISO or has an unsupported version" and "Manifest verification failed" when updating vCenter Server version 8.0.3 with ISO file

Products

• VMware vCenter Server

Issue/Introduction

Updating the vCenter 8.0.3 with ISO file is failing with errors below even after you have checked the integrity of the file with the KB  "Manifest Verification Failed" Error when attempting to update VCSA via ISO image through the VAMI

and you have checked the integrity of the file once it has been transferred to the vCenter:

• The CD drive does not have a valid patch ISO or has an unsupported version
• Manifest verification failed

DEBUG:vmware.appliance.update.update_b2b:discoverLocalUpdate failed. Preparing message {'id': 'com.vmware.appliance.update.manifest_verification_failed', 'default_message': 'Manifest verification failed', 'args': []}
INFO:vmware.vherd.base.software_update:The CD drive does not have a valid patch ISO or has an unsupported version

 

• You have also tried to clear the cache:

service-control --stop applmgmt
rm -rf /storage/core/software-update/updates
rm -rf /storage/updatemgr/software-*
rm /etc/applmgmt/appliance/software_update_state.conf
rm /storage/db/patching.db*
rm -r /storage/core/software-update/*
service-control --start applmgmt

• As the last step you have tried to open an SSH session to the vCenter VM, and run the command to eject the current ISO

"eject /dev/cdrom"

• Then detach the CD-ROM and re-attach the correct patch ISO from this KB and this was successful.
• The stage however did not get until the end Unable to patch vCenter server from VAMI, check updates shows "The CD drive does not have a valid patch ISO or has an unsupported version"
  

 

Environment

vCenter Server 8.0.3

Cause

GuestOS issue causing mounting cannot be done correctly 

Resolution

Backup and restore the vCenter Restore vCenter Server from a File-Based Backup