Not enough licenses installed to perform the operation - Unable to add VM as the license has expired

Products

• VMware Live Recovery

Issue/Introduction

1. REPROTECT fails with an error. 

Error - The operation was only partially completed for the protection group 'Test-PG' since a protected VM belonging to it was not successful in completing the operation. There are not enough licenses installed to perform the operation.

2. SRM UI reports the entitlement to be in trial mode 

3. When assigning a SRM license key to the solution in vCenter, it reports as insufficient 

4. Attempts to protect new VMs results in the same error. 

Environment

VMware Live Site Recovery 9.x

Cause

License key has expired. 

VMware-dr.log:

2025-06-12T16:49:36.143Z verbose vmware-dr[13158] [SRM@6876 sub=Replication opID=7e9eb1c9] [ProtectVms::Prepare] Starting ProtectVmPrepare for VM 'vm-######'
2025-06-12T16:49:36.143Z verbose vmware-dr[13158] [SRM@6876 sub=Replication.InvManager opID=7e9eb1c9] Register local temporary VM data with MoRef: 'protected-vm-####' and vmId: '####5e2b-####-ac7e-####-0ffe1444####'
2025-06-12T16:49:36.143Z info vmware-dr[13158] [SRM@6876 sub=Replication opID=7e9eb1c9] Checking the license manager for protection of 'vim.VirtualMachine:1E4B16EA-####-4F64-####-D35D162####:vm-#####'
2025-06-12T16:49:36.143Z verbose vmware-dr[13158] [SRM@6876 sub=Licensing opID=7e9eb1c9] Created basic reservation object with in-memory state 'Added', DB state 'Added' and DB ID '0'.
2025-06-12T16:49:36.143Z verbose vmware-dr[13158] [SRM@6876 sub=Licensing opID=7e9eb1c9] Licensing reservation object instantiated for 'vim.VirtualMachine:vm-######'.
2025-06-12T16:49:36.143Z info vmware-dr[13148] [SRM@6876 sub=Licensing.CalculateUsageQueue opID=7e9eb1c9] Starting task 'Task-1512', queue 'TaskQueue-7' at: AddProtectedVm(2322)
2025-06-12T16:49:36.143Z error vmware-dr[13149] [SRM@6876 sub=Licensing opID=7e9eb1c9] Unable to add VM as the license has expired.
2025-06-12T16:49:36.143Z verbose vmware-dr[13149] [SRM@6876 sub=Licensing opID=7e9eb1c9] After adding VM , 0 Array VM(s) are in use and 3 HBR VM(s) are in use.
2025-06-12T16:49:36.143Z verbose vmware-dr[13149] [SRM@6876 sub=Licensing opID=7e9eb1c9] Releasing Reservation with DB ID  '0' in state 'Added' to enter new state 'Released'.
2025-06-12T16:49:36.143Z info vmware-dr[13149] [SRM@6876 sub=Licensing.CalculateUsageQueue opID=7e9eb1c9] Queuing task 'Task-1513' into queue 'TaskQueue-7' at: UpdateReservation(2638)
2025-06-12T16:49:36.143Z error vmware-dr[13149] [SRM@6876 sub=Licensing opID=7e9eb1c9] Unable to protect VM [vim.VirtualMachine:1E4B16EA-####-4F64-####-D35D162####:vm-#####:vm-######]

Resolution

Please submit a non-technical case on the Broadcom portal to contact our Licensing team for assistance.