IP customization failing for Windows Server 2016 or Windows Server 2022 VMs after Bulk Migration
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IP customization failing for Windows Server 2016 or Windows Server 2022 VMs after Bulk Migration

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Article ID: 400603

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Updated On:

Products

VMware HCX

Issue/Introduction

  • HCX guest IP customization failed while bulk migrating Windows Servers 2016, Windows Server 2022, or later
  • The following error will be seen in the Cloud/Destination HCX manager using CLI:

"/common/logs/admin/app.log":


2025-##-## 22:13:45.447 UTC [GuestCustomizationService_SvcThread-205, Ent: HybridityAdmin, , TxId: TxId: ] ERROR c.v.v.h.g.c.i.CustomizationManagerImpl- Error in  deploying deployment package for moref: vm-#####
java.lang.RuntimeException: Can't determine IMC guest type for unknown OS: windows2019srvNext_64Guest
        at com.vmware.vchs.hybridity.guest.customization.impl.CustomizationManagerImpl.determineImcOsType(CustomizationManagerImpl.java:180)
        at com.vmware.vchs.hybridity.guest.customization.impl.CustomizationManagerImpl.pushDeploymentPackage(CustomizationManagerImpl.java:213)
        at com.vmware.vchs.hybridity.guest.customization.job.GuestCustomizationJob.customizeGuestConfiguration(GuestCustomizationJob.java:257)
        at com.vmware.vchs.hybridity.guest.customization.job.GuestCustomizationJob.run(GuestCustomizationJob.java:51)
        at com.vmware.vchs.hybridity.messaging.LoggingJobWrapper.run(LoggingJobWrapper.java:41)
        at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:515)
        at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
        at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304)
        at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at java.base/java.lang.Thread.run(Thread.java:829)

 

  • Windows Server 2016 migration completes but no IP change happens

 

 

Environment

VMware HCX

Cause

HCX supports Guest OS customization for specific Windows and Linux operating systems.

 

Resolution

Migrate guest OS types that are supported

Additional Information