"vracli service status" Command shows UI service is in stopped state - VMware Aria Automation

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

Aria automation UI is inaccessible.

Running the "kubectl get pods -n prelude" command shows that all Aria Automation pods are in a healthy state. However, checking the service status using "vracli service status" indicates that the UI service is in a stopped state

relocation-service            Started  Healthy   3/3      0.05 %  2570 MB
tango-blueprint-service       Started  Healthy   3/3      0.18 %  6888 MB
tango-vro                     Started  Healthy   3/3      0.04 %  3564 MB
terraform-service             Started  Healthy   3/3      0.07 %  1603 MB
ui                            Stopped  Healthy   3/3       
user-profile-service          Started  Healthy   3/3      0.03 %  1664 MB
vco                           Started  Healthy   3/3      0.1 %   11636 MB      8 GB

Environment

VMware Aria  Automation 8.x

Cause

UI service not started properly.

Resolution

1. Login to any of the Aria automation node via the Console or SSH as root
2. Re-deploy the  Automation services by running command:  /opt/scripts/deploy.sh
3. Wait for the deploy.sh script to finish successfully.