Diagnostics for VMware Cloud Foundation - Certificates “No data available”

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

The Certificates dashboard is reporting “No data available” under the Diagnostics Management pack. This dashboard obtains its data from VMware Infrastructure Health (VIH) management pack.

Also the Certificate and License details may be missing under Inventory - Integrations - VMware Infrastructure Health.

This image shows a working cluster on the left with the expected details and on the right a cluster where the details are missing.

 

It has also been observed that there are “No License Available” under Subscriptions → License Management. 

Environment

VMware Cloud Foundation 5.2
VMware Aria Suite 8.18.0 to 8.18.2

Cause

This is caused by an NPE exception in VMware Infrastructure Health (VIH) management pack. 

Log snippet from the VMware Infrastructure Health adapter log:

VMwareInfraHealthAdapter_#####.log.1|YYYY-MM-DDTHH:MM:SS,573+0000 ERROR [Collector worker thread 9] (#####) com.vmware.adapter3.vmwareinfrahealth.VMwareInfraHealthAdapter.onCollect - Unable to collect data, exception caused is:
VMwareInfraHealthAdapter_#####.log.1|java.lang.NullPointerException: null
VMwareInfraHealthAdapter_#####.log.1| at com.vmware.adapter3.vmwareinfrahealth.VMwareInfraHealthAdapter.updateAdapterInstance(VMwareInfraHealthAdapter.java:1351) ~[VMwareInfrastructureHealthAdapter.jar:?]

 

To check the VMware Infrastructure Health adapter logs, please go to:

• Aria Operations UI - Administrator > Control Panel > Support Logs > Collector > adapters > VMwareInfraHealthAdapter
• CLI/SSH - Change directory to /storage/log/vcops/log/adapters/VMwareInfraHealthAdapter

Resolution

This issue has been resolved in Aria Operations 8.18.3 (and later).