AuthHub SAML - User unable to login after update to AuthHub SAML

Products

• CloudHealth

Issue/Introduction

Users will receive the error message "Sorry, we are unable to log you in at this time" when trying to log in to CloudHealth after the new SSO setup(change from SAML to AuthHub SAML).

Cause

If the tenant has users with multiple email domains and if all the domains are not claimed at cloudhealth end then the users will receive the error message
"Sorry, we are unable to log you in at this time"

Resolution

Example scenario:  After the change to the AuthHub SAML user [email protected] is no longer able to login, receiving the error: "Sorry, we are unable to log you in at this time".

Most users will have a xyz.co.za e-mail domain, but some users will have the xyz1.co.za domain. 

So users with domain  xyz1.co.za is unable to login .

Kindly ensure that  user email domain is claimed before the user tries to login.

The additional domains needs to be claimed by going to Setup/Admin/Single Sign-On page.
You can add the additional domain under "Domains" and then update the SSO configuration.

Once the multiple domains are claimed the users should be able to login successfully.