Unable to install telegraf agent "FAILED - runBootstrapOrch"

Products

• VMware Aria Operations 8.x

Issue/Introduction

During the installation of the Telegraf agent for VMware Aria Operations 8.x, users may encounter one of the following errors:

• "FAILED - runBootstrapOrch" with a subsequent message indicating "connect to salt master" failure.
• "Unable to install telegraf agent, getting error Guest OS Microsoft Windows Server 2019 (64-bit) not supported. FAILED - runBootstrapOrch".

Despite verifying that the Cloud Proxy Salt Master ports (4505 and 4506) are reachable from the endpoint and that the Salt Master service is running correctly, the agent installation fails.

Environment

Aria Operation 8.x

Cause

The issue occurs due to incorrect permissions set on the folders located under /ucp/salt/pki/master in the Cloud Proxy VM

Resolution

To resolve the issue, please verify the ownership of the folders in Cloud Proxy VM under /ucp/salt/pki/master.

Ownership should be admin/admin.

drwxr-xr-x 2 admin admin 4096 May 24 06:15 minions_pre
drwxr-xr-x 2 admin admin 4096 May 24 06:15 minions_denied
drwxr-xr-x 2 admin admin 4096 May 24 06:15 minions
drwxr-xr-x 2 admin admin 4096 May 24 06:15 minions_rejected
drwxr-xr-x 2 admin admin 4096 May 24 06:15 minions_autosign
-r-------- 1 admin admin 1678 May 24 06:15 master.pem
-rw-r--r-- 1 admin admin 450 May 24 06:15 master.pub

If ownership is root, then you need to reset permissions by running /ucp/ucp-config-scripts/ucp-firstboot.sh script.

Then, verify the permissions of the folder using "ls -la" command

Try to re-bootstrap the endpoint. Agent install should be successful.