VM migration between vApp fails with the error "failed to update and has been rolled back. Internal Server Error Internal Server Error"

Products

• VMware Cloud Director

Issue/Introduction

• VM migration between vApp fails with the error below:
  
  [ ####-####-####-#### ] VM 'VM_NAME' (####-####-####-####-####) failed to update and has been rolled back. Internal Server Error Internal Server Error 
- VM 'VM_NAME'  (####-####-####-####-####) failed to update and has been rolled back. Internal Server Error Internal Server Error
  
  
• From /opt/vmware/vcloud-director/logs/vcloud-container-debug.log you see entries similar the entries reported below:

YY-MM-DD TIME | ERROR    | storage-fabric-activity-pool-2372 | FutureUtil                     | VM relocation for VM [vcId=####-####-####-####-####, moref=vm-moref] failed. | requestId=####-####-####-####-####,request=POST https://vcloud.example.com/api/vApp/vapp-####-####-####-####-####/action/recomposeVApp,requestTime=1719830776264,remoteAddress=##.##.##.##:51739,userAgent=Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:127.0) Gecko/201...,accept=application/*+xml;version 38.0.0-alpha vcd=####-####-####-####-####,task=####-####-####-####-#### activity=(com.vmware.vcloud.backendbase.management.system.TaskActivity,urn:uuid:####-####-####-####-####) activity=(com.vmware.vcloud.vdc.impl.ComposeRecomposeVAppActivity,urn:uuid:####-####-####-####-####) activity=(com.vmware.vcloud.vdc.impl.LinkVMsToTargetVAppActivity,urn:uuid:####-####-####-####-####) activity=(com.vmware.vcloud.vdc.impl.MoveVmUsingVmotionActivity,urn:uuid:####-####-####-####-####) activity=(com.vmware.ssdc.backend.services.impl.RelocateVmActivity,urn:uuid:####-####-####-####-####) activity=(com.vmware.vcloud.fabric.storage.storedVm.impl.RelocateStoredVmByStorageClassActivity,urn:uuid:####-####-####-####-####) activity=(com.vmware.vcloud.fabric.storage.storedVm.impl.RelocateStoredVmByDatastoreActivity,urn:uuid:####-####-####-####-####)
java.lang.NullPointerException: uuid



Environment

VMware Cloud Director 10.4.x

VMware Cloud Director 10.5.x

VMware Cloud Director 10.6.x

Cause

VM cloud_uuid is null/empty in vm_inv tables in VCD DB

Resolution

The VM cloud.uuid need to be updated on the VM in vCenter or in VCD Database.

Please open a case with Broadcom Support to delete the stale entries from VCD Database. For more information, see Creating and managing Broadcom support cases