Proactive Maintenance Window Case for HCX

Products

• VMware HCX

Issue/Introduction

Note: The Proactive Upgrade process for HCX is limited to Advanced Support customers with a Support Account Manager (SAM) and/or Dedicated Technical Support Engineer (DTSE). All other customers are advised to follow the prechecks below and to open a support case for any technical issue that cannot be resolved.

Prerequisites to be followed before opening Proactive Maintenance Window Cases:

• Cases must be opened 10 business days in advance of the maintenance window.
• Cases should be opened as Severity 4.
• If any product versions are changing, ensure the product version is integrated into the Interoperability Matrix.
• Maintenance activity details provided, e.g., unextend networks, gateway migration, enable/disable MON, etc. 

Note: If the proactive case is specifically related to the HCX migration maintenance window, please check the KB: Proactive Migration Case for HCX.
For information on HCX upgrades, access Proactive HCX Upgrade Cases.

VMware by Broadcom Support will: 

• Provide high-level guidance on the activity, e.g., links to supporting documentation, KBs, etc.
• In some instances, support may request log bundles for review in the presence of known issues.
• Once the proactive review completes the case will be closed. A new case should be opened in the event of an issue during the maintenance activity.
• Broadcom will not be able to provide dedicated support to be on standby during the activity, once notified of an issue the next available engineer will engage in accordance with case severity SLOs. 

Environment

VMware HCX

Resolution

Open a Migration Awareness Case via Broadcom Support.

The purpose of a proactive Case is to prepare in advance of a maintenance window.

Additional Information

Proactive HCX Upgrade Cases
Proactive HCX Migrations Maintenance Window Cases
HCX Health Check and Best Practices