Gen Toolset shows expired licenses (ca.olf file FEATURE lines)
Article ID: 370240
Updated On:
Products
Issue/Introduction
Have successfully installed the Gen 8.6 Toolset installation.
Using Support Portal > My Entitlements for Site ID and "Gen - Workstation Toolset" > "Entitlement Details" the Licenses link/License Keys tab provides the FEATURE lines to create a ca.olf license file. That file has been placed into the License software directory "C:\Program Files (x86)\CA\SharedComponents\CA_LIC" per Gen Licensing.
However when using Gen Toolset option "Help > About Gen Toolset > System Info. > Licenses" it shows all the Licenses have Status as Expired.
The FEATURE lines all have date "31-DEC-35".
Environment
Gen 8.6 Workstation Toolset
Cause
The date format is incorrect and the year should be 4 digits i.e "31-DEC-2035".
The Licensing team explained that this is a known issue dating back to when CA systems migrated to Broadcom systems. Those keys were auto-generated by the system.
Resolution
Editing the file to have 4 digit years should resolve the problem.
Alternative options:
- From My Entitlements use valid 4 digit year FEATURE lines for an earlier date which should also be present.
- Create a non-technical "Customer Care" case to request the latest license file: Create a Non Technical case for Support Portal / License / Contract related issues
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