The alert "Objects are not receiving data from adapter instance" is triggering on vRealize Operations Adapter objects.

Products

• VMware Aria Suite

Issue/Introduction

Here is an example screenshot of the alert in question. Note the 'Triggered On' section of the alert is vRealize Operations Adapter

Environment

VMware Aria Operations 8.17.X

 

Cause

The management pack type of objects as shown below have remained unchanged after changes introduced in Aria Operations 8.17. However, these should have been removed with the upgrade. The screenshot below illustrates the objects status.

Resolution

 

This issue is resolved in Aria Operations 8.18 hotfix 1.

 

Alternatively, you may follow the workaround steps below:

1. Take Aria Operations offline via the admin interface.
2. When all Aria Operations node(s) show offline, create snapshots without memory for all the Aria Operations nodes.
3. Bring the cluster online again form admin UI.
4. In the product UI, open the Alert definition and click on show objects button.
   
   
   
   
   
   
5. Delete only Management pack objects marked yellow in below screenshot.
   
   
   

Note: Similar alerts may also get triggered for "Watchdog" objects (marked red above), in this case recommendation is not to delete this object .Their collection state will be fixed in the scope of the very same Aria Operations 8.18 Hot fix. It is safe to ignore the alert on that object for now.

If ignoring the alert is not an option then follow below steps as workaround:

1. Click on the watchdog object and then click on 'Go to details' button.
   
   
   
   
2. Hover over the policy button on the top right and note which policy is currently active on the object 
3. Go to Configure -> Policies page->Policy Definition page.
4. Click on Add button and create a new policy name like 'policy-watchdog-object' and inherit from the policy noted in step 2.
5. Click on 'Alerts and symptoms' then filter with alert name on top right and change the state to deactivated as shown below. 
   
   
   
   
6. Click save button
7. Go back to the watchdog object using step 1
8. Click on Policy -> Assign policy and choose the 'policy-watchdog-object'.
9. The alert should now be cleared in the next collection cycle.

Additional Information