Prior to upgrading to the current ITMS version some items were found to be missing from the SMP Console
Article ID: 369563
Updated On:
Products
Issue/Introduction
Items that were missing from the SMP Console prior to upgrading from ITMS 8.7.1 to ITMS 8.7.2 were:
Under Reports>Discovery and Inventory both of the the folders Discovery and Inventory were missing
Under Settings>Console>Views>All Solution Agents Configuration and Rollout>Agents/Plug-ins several of the sub-folders here were missing
Environment
ITMS 8.7.1, ITMS 8.7.2
Resolution
Solution:
The suggestions in the following KB didn't help - the query didn't return any solution install problems:
184857 After installing an upgrade certain items or products do not show in the SMP Console.
Running a Repair/Reconfiguration in Symantec Installation Manager (SIM) while still on ITMS 8.7.1 to fix this issue and it didn't help. The SIM logs didn't show any errors during the Repair/Reconfig.
After upgrading to ITMS 8.7.2 the problem still existed and another Repair/Reconfiguration finally added the missing SMP Console items.
NOTE: The AppID being using to run the upgrades and the Repairs/Reconfigurations was the correct AppID being used.
Additional Information
184857 After installing an upgrade certain items or products do not show in the SMP Console.
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