Collecting diagnostic information for VMware Update Manager

Products

• VMware vCenter Server

Issue/Introduction

This article provides procedures for obtaining diagnostic information for VMware vCenter Update Manager.

 

VMware Technical Support routinely request diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

 

The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you receive when you open your Support Request.

 

Notes:

• For information on uploading support files, see Uploading diagnostic information to VMware (1008525).
• For information on obtaining diagnostic information for other VMware products, see Collecting diagnostic information for VMware products (1008524).
• For vCenter Server Appliance (VCSA), the update manager is now embedded. The logs come inside the same bundle for VCSA, to collect logs for VCSA see Collecting diagnostic information for VMware vCenter Server 4.x, 5.x and 6.x Section: Collecting a support bundle from vCenter 6.0 or later Server appliance or external Platform Service Controller using the command line

Symptoms:

Environment

VMware vCenter Update Manager 4.1.x
VMware vCenter Update Manager 6.0.x
VMware vCenter Server 5.5.x
VMware vCenter Server 5.1.x
VMware vCenter Update Manager 1.0.x
VMware vCenter Update Manager 5.0.x
VMware vCenter Update Manager 5.5.x
VMware vCenter Update Manager 5.1.x
VMware vCenter Update Manager 4.0.x
VMware VirtualCenter 2.5.x

Resolution

To collect the log files for VMware vCenter Update Manager:

• Log in to the VMware vCenter Update Manager Server as an administrator.
  
  Notes:
• • Usually, vCenter Server is installed on the same server as VMware vCenter Update Manager. However, it can be installed on a different server.
  • Ensure that you are not blocked by UAC and do not have any group policies that prevent you from running the utility.
  • You may have to run the utility using the Run As option.
     
• Click Start > All Programs > VMware > Generate Update Manager log bundle.

  Note: For newer versions of Windows put in the Search Box Generate Update Manager log bundle to find the executable.

  A command prompt appears, displaying the progress of logs being collected. When the process is complete, the command prompt closes and you see a log bundle on the desktop of the server. The log file for VMware vCenter Update Manager shows as vum-support-xxxxx.zip , where xxxxx represents the user who ran the report, as well as the date and time the report was run.

Additional Information

By default, VMware vCenter Update Manager logs are available in these directories:

• Windows XP, 2000, and 2003:

C:\Documents and Settings\All Users\Application Data\VMware\Update Manager

• Windows 2008 and later operating systems:

C:\ProgramData\VMware\VMware Update Manager\Logs\

• ESX:
  
  /var/log/vmware/esxupdate.log
   
• ESXi (patch and update installation logs):

/var/log/esxupdate.log

Collecting diagnostic information for VMware products
Uploading diagnostic information for VMware
Common vCenter Server and vSphere Client Windows paths
VMware Update Manager の診断情報の収集
为 VMware Update Manager 收集诊断信息