vCenter adapter integration failure in VCF Operations
Article ID: 325773
Updated On:
Products
VCF Operations/Automation (formerly VMware Aria Suite)
Issue/Introduction
The purpose of this article is to explain how to resolve common issues that arise when integrating a vCenter with Aria Operations.
Symptoms:
- Selecting Validate Connection results in an error:
Cannot complete login due to incorrect user name or passwordorPermission to perform this operation was denied. - vCenter adapter status shows Warning with message:
Unable to connect to VCorCertificate verification failed. - Generated reports (PDF, CSV, or Excel) contain no data or show blank values for VMware objects.
- Dashboards display "No Data" for vCenter-managed resources.
Environment
- VMware Aria Operations 8.x
- VMware Cloud Foundation Operations 9.x
Cause
- Stale Credentials: The service account password was changed in vCenter/Active Directory but not updated in the Aria Operations credential store.
- Certificate Trust: The vCenter Server certificate was renewed, but the new thumbprint was not accepted in Aria Operations.
- Permissions: The account lacks the minimum required privileges in vCenter.
- Format: The service account username was provided without the required domain suffix (e.g., username@domain).
Resolution
- Log in to vCenter to confirm the service account is not locked or expired.
- Navigate to Administration > Integrations > Accounts in Aria Operations.
- Select the affected vCenter adapter and click Edit.
- Click the icon next to the Credential dropdown to update the password.
- Ensure the username follows the format
domain\usernameorusername@domain. - Click Validate Connection.
- Click Accept if prompted to trust a new SSL certificate thumbprint.
- Click Save.
- Verify the adapter status changes to Data Receiving.
Additional Information
Additional Information
- For minimum permission requirements, see .
- Refer to for endpoint certificate caveats.
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