Cannot collect data from vCenter adapter in Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

• Cannot collect metrics from vCenter
• No metrics showing in Dashboards for vCenter objects
• The Alarm Bell icon shows vCenter "Object down" error
• Status of the vCenter adapter instance is Warning
• Hovering over this Warning status you will receive a message similar to: 
  • Certificate validation failed

• There will be Administrative Alerts similar to:
  • Adapter instance Object is down
  • Objects are not receiving data from adapter instance

Environment

VMware Aria Operations 8.x

Cause

Connectivity has failed between vCenter and Aria Operations due to expired or renewed vCenter certificate.

Resolution

For Aria Operations version 8.17.x and below, please follow the below steps:

• On the left pane, click Data Sources -> Integrations
• Select the particular adapter and select Edit.
• Click Validate Connection.
• A prompt comes up asking the user to import the associated certificate. Click OK.
• Save the configuration.
• Stop and Start collection on the adapter.

For Aria Operations version 8.18.x and above, please follow the below steps:

• On the left pane, click Administration -> Integrations
• Select the particular adapter and select Edit.
• Click Validate Connection.
• A prompt comes up asking the user to import the associated certificate. Click OK.
• Save the configuration.
• Stop and Start collection on the adapter.

Additional Information

• Removing an Adapter Certificate
• vCenter adapter integration in Aria Operations failure

Impact/Risks:
It is imperative you take snapshots of each of the Aria Operations nodes before performing any maintenance activity.
See How to take a Snapshot for more information.