Unable to connect to subscription URL from Subscribed Content Library of vCenter server | Error : "The remote library is not reachable"
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Unable to connect to subscription URL from Subscribed Content Library of vCenter server | Error : "The remote library is not reachable"

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Article ID: 323241

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

  • Subscriber vCenter server is unable to connect to the Publisher URL.
  • Following error received while accessing subscription URL: "The remote library is not reachable"
  • Same error seen when trying to synchronize the subscribed library in Publisher vCenter.

Environment

VMware vCenter Server 8.0.x
VMware vCenter Server 7.0.x

Cause

  • Subscriber VCenter is unable to ping/connect to the Publisher VCenter
  • OR Publisher VCenter is not reachable over HTTPS port 443 from Subscriber VCenter

Resolution

  • Test the connectivity between the Subscriber and Publisher vCenters server using Ping / Curl. 
  • Test the DNS name resolution on both Subscriber and Publisher vCenters.
  • Use the openssl command to test connectivity and also to confirm the current SSL information
    # openssl s_client -connect destination-ip:ssl-port

  • Based on the results, engage Internal Networking team to investigate the underlying network communication issues between Publisher and Subscriber vCenter servers.