Aria Suite Lifecycle upgrade fails or UI is inaccessible due to the root partition being full
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Aria Suite Lifecycle upgrade fails or UI is inaccessible due to the root partition being full

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Article ID: 318504

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Updated On:

Products

VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

  • When attempting to upgrade Aria Suite Lifecycle Manager, the upgrade process fails or the User Interface (UI) becomes inaccessible.

  • Aria Suite Lifecycle Manager UI does not load and UI is stuck at "Waiting for services to start"

  • The command vrlcm-cli --health-status displays the health status of the appliance as:

    bootstrap ------------- In progress
    postgres ------------- Not Running
    vrlcm-server -------------Not Running
    blackstone ------------- Not Running

  • While checking the system logs, the /var/log/vrlcm/patchcli.log may incorrectly indicate that the patch installation process has completed successfully:

    __main__ - INFO - patch installation process ended.
    __main__ - INFO - patch installation completed.

  • However, a review of the /var/log/vrlcm/os-package-update.log reveals that the underlying OS upgrade from Photon OS 3.0 to Photon OS 5.0 has failed, specifically displaying a tdnf error code: 245:

    Error in upgrading to Photon OS 5.0 from 3.0 ((tdnf error code: 245).
    Original list of RPMs and RPM DB are stored in /tmp/photon-upgrade-xC8,  please provide contents of that folder along with system journal   logs for analysis; these logs can be captured using command-
    # /usr/bin/journalctl -xa > /tmp/photon-upgrade-xC8/journal.log
    Cannot continue. Aborting.

  • Alternatively the /var/log/vrlcm/os-package-update.log file reports the lack of filesystem space with the following messages:
    • Found 5 problems
      installing package openjdk11-jre-11.0.30-2.ph5.x86_64 needs 22MB more space on the / filesystem
      installing package openjdk11-11.0.30-2.ph5.x86_64 needs 28MB more space on the / filesystem
      installing package apache-ant-1.10.12-8.ph5.noarch needs 32MB more space on the / filesystem
      installing package apache-tomcat10-10.1.53-2.ph5.noarch needs 45MB more space on the / filesystem
      installing package python3-psycopg2-2.9.3-7.1.ph5.x86_64 needs 46MB more space on the / filesystem
      Error(1525) : rpm transaction failed
    • Error installing replacement and earlier removed packages.
      Original list of RPMs and RPM DB are stored in /tmp/photon-upgrade-Dvu,  please provide contents of that folder along with system journal logs for analysis; these logs can be captured using command-
       # /usr/bin/journalctl -xa > /tmp/photon-upgrade-Dvu/journal.log
       Cannot continue. Aborting.

Environment

VMware Aria Suite Lifecycle Manager 8.x

Cause

This issue occurs when the root partition on the Aria Suite Lifecycle appliance is full and does not have enough space to load the RPM packages.

  • df -h command displays similar result on /dev/sda4 partition:

Filesystem           Size Used Avail Use% Mounted on
devtmpfs             2.9G   0 2.9G  0% /dev
tmpfs               3.0G  20K 3.0G  1% /dev/shm
tmpfs               3.0G 1.1M 3.0G  1% /run
tmpfs               3.0G   0 3.0G  0% /sys/fs/cgroup
/dev/sda4             8.7G 7.0G 2.0G 85% /
tmpfs               3.0G  68K 3.0G  1% /tmp
/dev/sda2             119M  28M  85M 25% /boot
/dev/mapper/stroage_vg-storage 9.8G 156M 9.2G  2% /storage
/dev/mapper/data_vg-data     49G  21G 5.6G 39% /data
tmpfs               595M   0 595M  0% /run/user/0

Resolution

Please raise a Broadcom Support Request noting this Article ID (318504) in the problem description. For more information, see Creating and managing Broadcom support cases

Additional Information

Extend root and alt_root volumes on VMware Aria Suite Lifecycle appliance for versions 8.12.x and later

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