vSAN Health Service - Hardware compatibility Health - vSAN HCL DB Auto Update

Products

• VMware vSAN

Issue/Introduction

This article explains the Hardware compatibility Health - vSAN HCL DB Auto Update check in the vSAN Health Service and provides details about why it might report an error.

Environment

VMware vSAN (All Versions)

Resolution

Q: What does the Hardware compatibility - vSAN HCL DB Auto Update test do?

This health check verifies that the vSAN HCL DB auto updater works normally and can download and update the vSAN HCL DB from the VMware HCL release website. This check is performed periodically at fixed intervals.

Q: What does it mean when it is in an error state?

If this check returns a warning, it means that vSAN cannot download and update its HCL DB automatically. The most likely reason is that the vSAN health service in the vCenter server cannot connect to the vSAN HCL release site. This check will not return an error.

• Report green if the vSAN health service can download and update its HCL database.
• Report Skipped by default if there is no Internet connectivity or the vSAN HCL DB auto update is not enabled. Warning is shown if user has removed this health check from the silent health check list in this situation.
• Report Warning if the HCL database cannot be auto updated for any other reason, such as cannot connect VMware HCL release website, fail to download latest HCL DB, or fail to update the local HCL DB.

Q: How does one troubleshoot and fix the error state?

To troubleshoot this issue, make sure the following URLs are on the accept list of the vCenter Server firewall rules and any external firewalls:

vsanhealth.vmware.com
eapi.broadcom.com

Note: Ensure port 443 is not blocked by any firewalls to the above URLs.

If the vCenter server cannot access the HCL release site, you can set up a proxy:

• vCenter > Configure > vSAN > Internet Connectivity

Additional Information

• Updating the vSAN HCL database manually
• vSAN 健全性サービス - ハードウェア互換性健全性 - vSAN HCL DB の自動更新