Managing the Server ID

Products

• Carbon Black App Control (formerly Cb Protection)

Issue/Introduction

Steps to verify or assign a new Server ID (also known as a SID or ParityCenterSIDHash) to an App Control Server.

Environment

• App Control Server: All Supported Versions
• Microsoft SQL Server: All Supported Versions

Resolution

Verify Server Activation State and Server ID

1. Log in to the application server as the Carbon Black Service Account.
2. Temporarily stop the App Control Server and Reporter services.
3. Using SQL Server Management Studio execute the following query:

   use das;
   SELECT name, value FROM dbo.shepherd_configs WHERE name in ('ParityServerVersion', 'ActivationState', 'ActivationVerified', 'ActivationKey', 'ParityCenterSIDHash', 'ReporterConnectivityError');
   

4. Note the returned output. The ParityCenterSIDHash is the Server ID (SID) example:

   name                    value
   ParityCenterSIDHash     abc123...
   ActivationVerified      true
   ActivationState         1
   ParityServerVersion     8.11.0.237
   ActivationKey           XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

Assign A New SID

NOTE: The following steps should only be done if recommended by the Carbon Black Support team.

1. Log in to the application server as the Carbon Black Service Account.
2. Temporarily stop the App Control Server and Reporter services.
3. Using SQL Server Management Studio execute the following query:

   use das;
   SELECT name, value FROM dbo.shepherd_configs WHERE name in ('ParityServerVersion', 'ActivationState', 'ActivationVerified', 'ActivationKey', 'ParityCenterSIDHash', 'ReporterConnectivityError');
   

4. Note the current ParityCenterSIDHash, then click New Query and execute the following:

   use das;
   exec dbo.RegenerateParityCenterKey;
   

5. Click New Query and confirm the ParityCenterSIDHash has changed by executing the query from Step 3 again.
6. Using an administrative command prompt issue the command:

   iisreset

7. Start the App Control Server and Reporter services.

Additional Information

• Managing the App Control Server License
• Creating a New Test Environment