Connections fail using FileZilla with specific characters in the password

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

PAM Auto-Connect connections are failing when using the following TCP/UDP FileZilla service with specific characters in the password:

C:\Program Files\FileZilla FTP Client\filezilla.exe" sftp://<user>:<password>@<Local IP>:<First Port>

Cause

When the connection ID password contains the @ character followed by a / character, with or without other characters between them, FileZilla fails to connect as the connection string. For example, with a password of YR@8p5/a FileZilla tries to connect to server 8p5 instead of the actual server.

Resolution

This defect (DE593038) has been resolved in:

- PAM 4.1.6 (please open a support case for hotfix)

- PAM 4.1.7.01 

- in the future version of PAM 4.2.0

Additional Information

The TCP/UDP Service needs to use from <password> to <epassword>, example:

C:\Program Files\FileZilla FTP Client\filezilla.exe" sftp://<user>:<epassword>@<Local IP>:<First Port>