DLP Quick Uninstall guide for the Windows Agent

Products

• Data Loss Prevention
• Data Loss Prevention API Detection for Developer Apps Virtual Appliance
• Data Loss Prevention API Detection Virtual Appliance
• Data Loss Prevention Cloud Detection Service
• Data Loss Prevention Cloud Detection Service for ICAP
• Data Loss Prevention Cloud Detection Service for REST
• Data Loss Prevention Cloud Package
• Data Loss Prevention Cloud Prevent for Microsoft Office 365
• Data Loss Prevention Cloud Service for Discovery/Connector
• Data Loss Prevention Cloud Service for Email
• Data Loss Prevention Cloud Storage
• Data Loss Prevention Core Package
• Data Loss Prevention Data Access Governance
• Data Loss Prevention Discover Suite
• Data Loss Prevention Endpoint Discover
• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Endpoint Suite
• Data Loss Prevention Enforce
• Data Loss Prevention Enterprise Suite
• Data Loss Prevention for Mobile
• Data Loss Prevention for Office 365 Email and Gmail with Email Safeguard
• Data Loss Prevention Form Recognition
• Data Loss Prevention Network Discover
• Data Loss Prevention Network Email
• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Monitor and Prevent for Email
• Data Loss Prevention Network Monitor and Prevent for Email and Web
• Data Loss Prevention Network Monitor and Prevent for Web
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Network Prevent for Email Virtual Appliance
• Data Loss Prevention Network Prevent for Web Virtual Appliance
• Data Loss Prevention Network Protect
• Data Loss Prevention Network Web
• Data Loss Prevention Oracle Standard Edition 2
• Data Loss Prevention Plus Suite
• Data Loss Prevention Sensitive Image Recognition
• Data Loss Prevention Sensitive Image Recognition

Issue/Introduction

This is a Quick Uninstall guide for the Data Loss Prevention Endpoint Agent.

For the full "DLP Quick Upgrade Guides" please visit the following link: DLP Quick Upgrade Guides

Environment

Windows

Cause

Endpoint Agents are one of the core components for Data Loss Prevention.

Resolution

VERSION DISCLAIMER: Please note that the following instructions are version agnostic, and can generally be used on any currently supported version. As such, you will find several variables denoted such as "<DLPversion>" to indicate where a version number "should" be used. You will need to replace these variables with the appropriate version that you are attempting to use. Below are a few examples of such translations... <DLPversion>  = 15.8, 16.0, 16.0.1 or 16.0.2 <DLPfullversion>  = 16.0.10000.60631 <ORACLEversion>  = 193000 or 19.3.0.0 <JREversion> = jdk8u322-b06 or 8u322b06

 

Uninstall the current DLP Agent:
***using the original package the agent was installed with
1. Unzip the file on the workstations desktop.

2. Open the newly extracted dir:

3. Right click on the "AgentInstall-x64_<DLPversion>.msi" and select "Uninstall":

4. When prompted with "Are you sure you want to uninstall this product?" Select "Yes":

5. The uninstall will begin.

6. The screen will disappear indicating the uninstall process is complete, you can confirm this by opening "services.msc" from the command line.

     ** confirm the EDPA service is no longer present in the services list

Now install the updated version of DLP Agent that you wish to use:
     DLP Endpoint Agent Quick Install Guide

Additional Information

For additional guides please see the "Getting Started with Data Loss Prevention"

To provide feedback please click on the "Feedback" link or send an email to "[email protected]"