JOBS takes time to complete: wrong message type

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The JOBS takes a lot of time to complete. The report log has the error message below:

***************************************************************************
**  ucxja64m     version 21.0.5+hf.4.build.1680772954241 changelist 1680772954  **
**  JOB 0872269720 (ProcID:0040436224) START AT   07.06.2023 / 14:36:17  **
**                                     UTC TIME   07.06.2023 / 17:36:17  **
**  TEXT="        Job started             "                              **
***************************************************************************
-1 - wrong message type
U0009909 TRACE: (wrong type error)              110164ed0 01268
                    00000000  53455353 494F4E5F 4552524F 52000000  >SESSION_ERROR...<
                    00000010  00000000 00000000 00000000 00000000  >................<
                    00000020  2A414745 4E540000 00000000 00000000  >*AGENT..........<
                    00000030= 00000000 00000000 00000000 00000000  >................<
                    00000060  00000000 00000001 31302E32 30322E31  >........10.202.1<
                    00000070  36372E32 383A3233 30300000 00000000  >67.28:2300......<
                    00000080= 00000000 00000000 00000000 00000000  >................<
                    000000E0  00000000 00000000 00000000 00000001  >................<
                    000000F0  001E85B9 2A414745 4E547C54 4C532D68  >....*AGENT|TLS-h<
                    00000100  616E6473 68616B65 2F312873 74726561  >andshake/1(strea<
                    00000110  6D207472 756E6361 74656429 00000000  >m truncated)....<
                    00000120= 00000000 00000000 00000000 00000000  >................<
                    000004F0  00000000                             >....<

Environment

Component: CA Automic Workload Automation - Automation Engine

Release : 21.0.x

Cause

The server has multiple IP address.

Resolution

Please modify the agent's ini-file since this server has multiple IP addresses.

• Comment out the bindaddr
  ;bindaddr
• Uncomment the UC_EX_JOB_MD_IP_ADDR
  UC_EX_JOB_MD_IP_ADDR=localhost
• Uncomment the UC_EX_IP_ADDR and put the desired IP address
  UC_EX_IP_ADDR=<Desired IP Address>
• Stop and restart the agent