Manually uninstalling Information Centric Analytics

Products

• Information Centric Analytics
• Data Loss Prevention Core Package

Issue/Introduction

The recommended method for uninstalling Information Centric Analytics (ICA) is via the Symantec ICA Installation Wizard.

When this method is unavailable or fails to complete, manually removing the product may be necessary. Because ICA utilizes a distributed architecture, administrator access to each of the component servers is required to complete this process.

Environment

Release: 6.5.x

Resolution

To manually remove ICA and its components, follow the steps of each section of this procedure:

Microsoft Internet Information Services (IIS)

1. Open Internet Information Services (IIS) Manager.
2. Under Connections, expand the Sites folder.
3. Right-click the site RiskFabric and select Remove
4. Select Application Pools
5. Right-click RiskFabricAppPool in the list of Application Pools and select Remove
6. In Windows Explorer, delete the following folder:

   %SystemDrive%\Program Files\Bay Dynamics

7. In Windows Explorer, delete the following folder:

   %SystemDrive%\ProgramData\BayDynamics

Microsoft SQL Server

1. Open SQL Server Management Studio (SSMS)
2. In the Connect to Server window, select the following:
   1. Server type: Database Engine
   2. Server name: RiskFabric database hostname
   3. Authentication: Administrator-level account credentials to remove the RiskFabric database
   4. Click Connect
3. In Object Explorer, expand the Databases folder
4. Right-click on the RiskFabric database (RiskFabric is the default name) and select Delete
5. Expand the SQL Server Agent folder
6. Right-click the RiskFabric Processing job and select Delete
7. Right-click the RiskFabric Intraday Processing job and select Delete
8. Repeat step 7 for all remaining RiskFabric jobs
9. Expand the SQL Server Agent > Proxies > Operating System (CmdExec) folder
10. Right-click the RiskFabric Nightly Processing proxy and select Delete
11. Repeat step 10 for the Bay Dynamics AD Connector Proxy and any other proxies used solely with ICA jobs
12. Expand the SQL Server Agent > Proxies > Analysis Services Command folder
13. Right-click RiskFabric Proxy and select Delete
14. Expand the Server Objects > Linked Servers folder
15. Right-click the RiskFabric_ASDB server and select Delete
16. Repeat step 15 for any integrated data source servers used exclusively by ICA
17. Expand the Security > Credentials folder
18. Delete the credential used by the RiskFabric Processing job
19. In Windows Explorer, delete the following folder:

    %SystemDrive%\Program Files\Bay Dynamics

20. In Windows Explorer, delete the following folder:

    %SystemDrive%\ProgramData\BayDynamics

Microsoft SQL Server Analysis Services (SSAS)

1. Open SQL Server Management Studio (SSMS)
2. In the Connect to Server window, select the following:
   1. Server type: Analysis Services
   2. Server name: RiskFabric database hostname
   3. Authentication: Administrator-level account credentials to remove the RiskFabric database and cube
   4. Click Connect
3. Expand the Databases folder
4. Right-click RiskFabric and select Delete

Additional Information

ICA does not make any changes to the Windows Registry. Certain third-party software prerequisites may modify the Registry (e.g., Microsoft .NET framework 4.7.1, Oracle Client) and must be removed independently. Windows Server features and roles must also be removed (if desired) per Microsoft's instructions.