Repairing Patch Management Solution 8.x

Products

• Patch Management Solution
• IT Management Suite

Issue/Introduction

What is the process for repairing Patch Management 8.x?

Environment

Patch Management 8.x

Resolution

Note: Repairing Patch Management Solution shouldn't be the first step to attempt without understanding the actual issue that you are trying to solve. 

In case it is really needed, the recommended way is to use the SIM (Symantec Installation Manager) tool to repair Patch Management Solution as outlined here:

1. Go to Start > Symantec > Symantec Installation Manager:
   • Click on "Repair installed products"
   • Click on "Reconfigure installed products" and then "Next"
   • Check the box for 'Altiris Patch Management Solution' and click on the 'Next' button as shown here:
     
     
     
     
   • Click on "Configure". This process will trigger the MSI and Config file repair process.
     
     Note: If for some reason you can't launch SIM, you can use a command prompt and run a reconfigure for the related config files by opening a Windows CMD window:
     
     • Set the prompt for the installed drive - default: C:\ (Ensure the installed drive matches the environment)
     • Input these configuration commands, following the path in CMD outlined here, and run them one by one to reconfigure the product to the database (Ensure the installed drive matches the environment):
       • • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Core\Config\PatchManagementCore.config"
         • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Linux\Config\PatchManagementLinux.config"
         • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Mac\Config\PatchManagementMac.config"
         • AexConfig /Configure "C:\Program Files\Altiris\Patch Management\Windows\Config\PatchManagement.config"

Additional processes may need to be run when the environment has any Patch-related pointfixes. Find the related pointfixes files (usually under an extracted folder called something like "Patch_8_x_x_PF_vx_daymonthyear") and run pfinstaller2.exe as the administrator.