Best practice for DAgents to refresh their connection with the GSS server

Products

• Ghost Solution Suite

Issue/Introduction

How to force DAgents to refresh their connections with the GSS server.

Environment

GSS 3.x

Resolution

When the DAgent drops its connection, go to Start > Control Panel > Altiris Deployment Server > Options > General. Check the option Reset Inactive client connections and set the schedule by clicking on Schedule. If you have a Router or Switch that Drops the connection based on Time-to-live (TTL) from the DAgent, then it is best to set this 1 hour prior to the time set on the Routers or Switches.

If you have changed all the DAgent Refresh connection to zero using the Remote agent installer and you have WOL proxy DAgent . Run the query below to find the DAgent with this setting before you disable all your WOL.

The following query will return the Names and IP addresses of WOL Proxies.

-- SQL Query Begin
SELECT c.computer_name, d.ip_address
FROM aclient_prop a INNER JOIN
computer c ON a.computer_id = c.computer_id INNER JOIN
computer_display d ON a.computer_id = d.computer_id
WHERE a.wol_proxy = 1
-- SQL Query End

To verify the DAgent have Refresh connection enable.

-- SQL Query Begin
SELECT computer_name
FROM aclient_prop a, computer c
WHERE a.use_hard_timeout = 1 AND a.computer_id = c.computer_id
-- SQL Query End