Preboot configurations that are deleted from the console do not get deleted from the database or the site servers causing invalid PXE menu items to be displayed when using PXE

Products

• Deployment Solution

Issue/Introduction

When customers delete preboot configurations, the configurations are not being deleted from the 'automation_image_configuration' table in the database.  The files that are on the Site Server(s) under the 'SBS/Images' folder are also not deleted.

There are various issues that can occur, including but not limited to the following:

Customer had a total of seven preboots in the 'automation_image_configuration' table but only three showed in the console. When he manually boots into PXE, the four pxe options that don't show in console appeared.

Environment

Deployment Solution 8.x

Cause

The database is not being cleaned up nor are the files on the site server being deleted.

Resolution

Workaround:

To clean up the database do the following:

1) Open SQL Server Management Studio and select the database you use with ITMS (DS)  .  *****Verify that there is a backup of the database before proceeding *****

2) Type 'select * from dbo.Automation_Image_Configuration'

3) The preboot configurations will be shown.

4) Delete the configuration(s) that are not needed by typing: 'Delete from dbo.Automation_Image_Configuration where [Configuration_Name] = <put name here>'

 

To delete preboot configurations on the NS/SS do the following:

1) Go to the locations listed below

SMP Servers:

• C:\Program Files\Altiris\Deployment\Bootwiz

Site Servers:

• C:\Program Files\Altiris\Altiris Agent\Agents\Deployment\SBS\Images

2) Delete the folders with the same name under both of the above locations AFTER you have deleted the corresponding preboot configuration from the Preboot Configuration page in your SMP Console. As an example, if your Preboot Configuration was named "WINPE5x_x64", delete the folder with the same name